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HEALTHSPAN
MEDICAL

Practice Policies, Terms & Conditions

Please make sure you have read the Practice Policies, Terms & Conditions carefully and have any questions or concerns ready for discussion at your consultation. If you would like further information before booking your initial consultation, please contact us at healthspanmedical@gmail.com

CONSULTATIONS

Payment & Pricing

Our pricing model is based on our belief that a thorough, detailed, patient-centred interview is needed initially to optimise the chance of success.

Our specialists’ fees are determined individually and vary depending on the service provided to you on the day. Consultation fees are subject to review every 6 months.

Payment for consultations is due at the time of booking. You will be taken to a secure payment portal upon booking your consultation. We use Stripe as our payment provider and accept all cards with no transaction surcharges.

 

Medicare/Insurance Information

As a private practice, these sessions do not attract any Private Health or Medicare rebates and are not eligible for bulk billing. However, Medicare details are required in order to provide prescriptions.

 

Cancellation Policy

It is not our intention to make profits from cancellation fees, rather to make sure appointments are kept available for others who need them. Should you need to change or cancel your appointment, please contact us at least 24 hours prior to the scheduled time to avoid paying the full fee. We do appreciate that sometimes the unexpected happens, so last-minute cancellations will be considered on an individual basis.

We look forward to meeting you! We value your time and will make every effort to stay on schedule to avoid unnecessary delays. If you are not able to make your appointment, please email us at healthspanmedical@gmail.com.

Feedback

Our team are dedicated to providing a high level of patient care, and we will always do our best to assist with queries or resolve any concerns you may have. We would love to hear from you and appreciate any feedback you would like to give regarding your experience with us.

In the instance where you would like to provide feedback with the level of service provided within the clinic, we encourage you to forward this information to healthspanmedical@gmail.com.

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